When is my rent due?
Rent must be received in our office or submitted electronically by the 1st day of each month.
How do I Pay rent?
Rent can be paid online through the Tenant Portal with a credit card or through ACH. You may also mail a personal check, bank check, or money order directly to our office.
How do I make a maintenance or repair request?
You may notify us of any maintenance or repair items in your apartment through the Tenant Portal on our website or by contacting us at firstname.lastname@example.org. In the event of an emergency, please call our 24-hour emergency maintenance line at 617-307-7245.
What do I do in the event of an emergency?
In the event of a true emergency please call 911 immediately. In the event of a maintenance emergency (flooding, unable to stop water from flowing/leaking, no heat) please notify us immediately at 617-307-7245.
Can I be charged for a repair performed in my apartment?
Yes – If the repair is due to damage caused by you or anyone else living in your apartment, you will be charged for the repair.
What happens if I move out before my lease expires?
Your lease holds you responsible for the rent for the full term of the lease. If you, for any reason, decide to break your lease and move out prior to the end of your lease you will be held responsible for the full rent amount until the apartment is re-rented.
I moved in with a roommate and one of us has to move out. What do I do?
If you have a roommate and one of you needs to move out, the remaining tenant will be responsible for the full rent amount.
What happens to my security deposit after I move out?
When you move out, an inspection of the apartment will be performed to assess for any damage. Any damage to the apartment beyond normal wear and tear will be repaired and the amount deducted from your security deposit. You will receive the remaining balance within 30 days of move out.
My lease is up soon and I plan on moving out. What should I do?
If you plan to move out, you must notify us in writing 30 days or more in advance.